Building business and technology solutions that support the very human enterprise of growing and learning.

Trinity Education Group

WHAT WE DO

We create technology that makes it easier for people to learn.

We identify areas where technology is failing to enhance learning environments, and create accessible solutions.  Our solutions span the K-12 sector, business environment, continuing education community, and more.

We celebrate and encourage life-long learning by constantly developing solutions to make the learning experience more simple. No matter what the subject matter, we believe that people who aspire to be and know more should not be hindered by obnoxious technology. That’s why all of our projects and platforms are designed to be crisp, clean, and easy to use, while delivering rock solid content. Learning is not easy, but we can make it simple.

OUR PHILOSOPHY

Simple is better than complex.

Our internal structure, business model, CoreTech / Gateway solutions, and projects all model this core belief.

Technology should be people focused.

We believe technology exists to enhance human connections. We create easy-to-use technology solutions that remove barriers and bring people together in support of life-long learning.

Do good. Have fun. Make money.

In that order. Most of us at TEG would say our greatest accomplishment to date is that we haven’t made our 3rd priority our 1st (though we’ve been tempted!).

PROJECTS

Current Projects

Texas Gateway
Texas CTE Resource Center
LaunchGen
InSync Education
HBCU Career Development Marketplace Portal
Virtual Job Coach

Past Projects

WHO WE ARE

We are a small group building big things.

We are a unique bunch. With backgrounds in education, technology, literature, design, non-profit management, sales, and much (much) more, the Trinity team is uniquely positioned to create projects and opportunities to engage a diverse community in education through sleek technology and incredible people skills. We are a Maryland-based company founded in 2007 by Hugh Norwood and Clyde Boyer on the wildly inflated assumption that they might be able to make a living doing the work they liked with the people they liked. We’ve been thriving ever since.

Hugh Norwood

Hugh Norwood

Founder and CEO View Details
Clyde Boyer

Clyde Boyer

Co-Founder and CIO View Details
Christine Case

Christine Case

Partner and COO View Details
Lauren Little

Lauren Little

CLO View Details
Bonnie Nordvedt

Bonnie Nordvedt

Director of Product Development View Details
Becca Freedholm

Becca Freedholm

Director of Product Development View Details
Molly Markey

Molly Markey

Director of Product Development View Details
Terri Norwood

Terri Norwood

Office Administrator View Details
Wight Goforth

Wight Goforth

Director of Design View Details
Amiee Winchester

Amiee Winchester

Education Manager View Details
Brian Suttis

Brian Suttis

Senior Developer View Details
Jenni Killingsworth

Jenni Killingsworth

District Relations Director, InSync Education View Details
Sam Kokinda

Sam Kokinda

Records Administrator View Details
Chris Robinson

Chris Robinson

Technical Support Specialist View Details
Cristina Baires

Cristina Baires

Customer Support Representative View Details
Hugh Norwood

Hugh Norwood

Founder and CEO

Hugh backed into his career in marketing and business strategy from his intended career of . . . well, let’s be honest, Hugh never intended to have a “career”. He wanted to be a writer, but he also wanted to eat, dress warmly and keep his marriage intact—all things many writers have trouble with. So after receiving his MFA, he began teaching at Emerson College in Boston, MA. When he needed more money (to support his responsible-married- adult-life addiction) he took on some work in Emerson’s Continuing Education Division, where he quickly became Director of Academic Programs and led the Continuing Ed Division’s revenue growth of 350% in three years.

Seeing as he had become a sell-out, Hugh figured he might as well go make some real money in the real world. Over many years, Hugh worked for a financial services enterprise (aka “bank”), a federal government contract-training company, and Lesley University, where he served as VP of Marketing & Strategic Initiatives until 2005. In those years, he learned many valuable lessons, including:

How a job in “marketing” could become a job in “sales” in less than a day.
How even one whiff of paranoia can take an entire organization’s focus off the customer, and thereby bring every imagined fear to reality.
How working longer hours and e-mailing more people is often mistaken for evidence of talent or results.
How almost everyone really does care about doing a good job, even when they talk like they don’t.
Hugh learned other lessons, including how to develop and execute business strategy, communicate with customers, create meaningful partnerships and acquisitions, lead large teams and improve profitability, blah, blah, blah.
Perhaps most germane to TEG, Lesley University gave Hugh a chance to interact with hundreds if not thousands of K-12 teachers, principals and administrators throughout the U.S. He developed a deep appreciation for the unique challenges of teaching in a public K-12 classroom, while also having a chance to see how best practices in teacher preparation, school leadership and curriculum development could truly transform the learning environment for students.

In 2005, Hugh left Lesley to become the Vice President of Business Development and External Relations for Laureate Education, Inc., former Sylvan Learning Systems, one of the largest world-wide providers of higher education. Later that same year, Hugh and his wife had their first child. After more than 70 round-trip plane rides in only 18 months, Hugh knew that the time had come to make a change in his career so as not to miss the changes in his family (cue Harry Chapin!). With his wife pregnant with their second child, Hugh left Laureate in 2007.

Today, Hugh describes himself as “allergic” to large organizations (to be fair, they are probably allergic to him as well). Through projects like NOTA, iPASOS and Parents K-12, Hugh is more convinced than ever of the potential to disruptively innovate within the K-12 system in order to improve how kids learn. He enjoys working very near his family on a daily basis, having less than 100 e-mails a day, and working in a focused and productive way on Projects-That-Can-No-Will-Change-The-World.

Clyde Boyer

Clyde Boyer

Co-Founder and CIO

Clyde suffers from an acute form of professional attention deficit, otherwise known as iPAD. This is due, primarily, to his love for wildly divergent ideas and fields of studies. First and foremost is his love for his family. After that, and in no particular order – architecture, design, physical computing, art + code, burned cheese, the Marx Brothers, Will Rogers and Leadbelly, play, the future, science books, the smell of solder and fresh dug up soil.

Good luck in trying to detect a pattern. If there is one, it is simply this – Clyde loves to learn and to make things and has a knack for knowing what lies just around the corner.

After several fits and starts, Clyde’s career finally kicked into gear after an interview he gave with the founder of Global Schoolhouse for a cable technology show (think CNET with a quarter of the budget). Halfway through the interview, Clyde had made up his mind. He knew this is what he wanted to do for the rest of his life. He quit his day job teaching design at a local college, quit the TV show and went to work for Global SchoolHouse. Within months, Clyde was building learning communities in Uganda, Ghana and South Africa.

Within several years, he helped develop some of the most influential projects in ed tech including CyberFair, World Links for Development with the World Bank, and ThinkQuest. It was here that Clyde learned what kids could actually accomplish given the right platform, the right tools and the freedom to create. Those principles for collaborative design became the foundation for the “Harnessing the Power of the Web” which he co-authored with Al Rogers and was distributed to over a quarter of a million students worldwide.

The grant money came to an end and the promise of fame and fortune drew Clyde to Silicon Valley. As Vice President of Product Design at ezBoard, Clyde helped grow the online community from 1 million to 7 million members within a year using the same strategies he used working with learning communities in Africa. As Senior Art Director for Lightspan, Clyde helped pioneer the development of educational online games with Sony and Disney. But for all the energy and enthusiasm, expense budgets out of control and business plans written on the back of matchbooks, Clyde grew restless and began to miss the simpler days of working on projects with meaning.

In 2001, as the dot.com bubble popped, Clyde headed back to the classroom. Taking all that he had learned as a product designer, tech leader and community builder, Clyde set out to change how students learned online. As VP of Business Architecture at Laureate Education, Clyde was responsible for defining the overall student experience. For six years, Clyde helped reorganize all student-facing agencies around the needs of the students, designed and implemented systems that supported the entire student lifecycle, and helped integrate Universities from around the world into a unified platform. But, once again, Clyde grew restless. In the process of defining enterprise level systems and processes, he felt disconnected from those he set out to serve.

So in 2007, after a conversation with his friend and future business partner, Hugh Norwood, Clyde thankfully said goodbye to the corporate world and set out on a new adventure; one that he believes can help change the way kids learn.

Christine Case

Christine Case

Partner and COO

Christine loves a good challenge. An avid rock climber, Christine constantly seeks to push herself and those around her to new heights. Her desire to ascend the most challenging crags, takes form in both her personal and professional life. Serving as Student Body President in high school and at the University of Colorado, Christine saw an opportunity to make a difference for her fellow peers and their educational journeys. She thrives from finding the crux of a problem, and identifying new routes with the tools available.

Christine earned her Bachelor of Arts in Political Science and Business Administration from the University of Colorado, Boulder. She then went on to earn her Master of Business Administration in Knowledge and Learning Management from Walden University, Minneapolis.

She started her career working with the Governor of Colorado as the Deputy Director of Boards and Commissions. She soon set her sights on a new horizon and left Colorado to pursue new opportunities in Maryland. Christine worked with Fairfield Residential and Archon Group then joined Laureate Education. Within Laureate Education, Christine worked as Enrollment Advisor, External Sales and Business Development Operations Manager, and Senior Data Analyst. She was responsible for helping grow enrollments, support the operations of the External Sales and Business Development team, and provide detailed views into the organization’s data for making budget and business strategy decisions.

In 2008, Christine joined the adventure known as Trinity Education Group. TEG has given Christine the opportunity to be a part of an amazing group of people working to make a difference in the world of K-12 education. Being involved in all aspects of the business results in a never-ending supply of challenges to conquer. As a mother and a professional, Christine is able to make a difference in her children’s lives and the lives of other children by helping develop, implement, and maintain ongoing TEG projects.

Lauren Little

Lauren Little

CLO

Lauren began her career in sales after graduating from the University of New Hampshire with degrees in Health and Education. She did well selling payroll and business solutions, constantly winning trips and Presidents Clubs, but felt something was missing. Soon after marrying her college sweetheart, Lauren and her husband moved to Jacksonville Florida in search of new adventures, some sun and a career change.

Lauren found that adventure and much more when she began her new career at a small but growing Ed-Tech Company. This start-up led Lauren to meet with thousands of school districts across the country and ultimately lead a national sales team and company to explosive growth and acquisition. In her role as Senior Vice President for Educational Tools (ETI), she both developed and delivered game-changing customized digital learning tools for the classroom. Under Lauren’s sales leadership, ETI grew from a small technology start-up to a leader in the K12 space in just a few short years. In 2010 Triumph Learning acquired ETI and appointed Lauren as their Vice President of Digital sales to help lead their digital strategy and overall growth efforts.

After countless weekly flights and earning elite status on nearly every airline, Lauren decided it was time to make a change. In 2012 she left Triumph Learning to become the Senior Vice President of Business Development for Six Red Marbles, the largest US based development house for learning materials. Here she acquired numerous new clients and led their strategic partnerships including Houghton Mifflin Harcourt, Microsoft and The Gates Foundation.

Today, Lauren resides in the Florida area with her husband and baby girl and is thrilled to be the Chief Learning Officer. She has found that missing piece, having a passion for what she does and making a small difference in peoples lives. TEG’s ambitions are to join teachers, parents and the community in a collaboration to support the academic success of our children. Lauren shares the company’s belief that there is no work greater, and no stakes higher, than the preparation of the next generation. Lauren has found a whole new meaning to work-life balance and having an unbelievable spouse and daughter by her side definitely helps.

Bonnie Nordvedt

Bonnie Nordvedt

Director of Product Development

Bonnie is an old soul with a nerd’s brain. As a junior in high school, she began tutoring math to struggling students in her high school (and she continues to this day – algebra is so useful!). In college she worked in the Math Lab, helping adult learners and college-aged students alike to find enjoyment in learning again. She also earned her “Major Nerd” stars by becoming Math Student of the Year, something she never lets her family forget.

But it wasn’t her love of math and experience working for her college that has most directed Bonnie’s career. As a junior at Notre Dame of Maryland University in Baltimore, she became increasingly frustrated with the economic disparity she saw every day. At age 21 she became Director of the Baltimore Free Store, an all volunteer-run organization working to promote reuse and alleviate poverty through mutual cooperation. She earned her Bachelor of Arts in Business Administration, putting what she learned to immediate use helping to reorganize the struggling non-profit and bring it back from the brink of extinction.

Her love of all things “organized” (she has an affinity for paperclips and white boards) led her to help manage a health care office upon graduation, as she continued to build the Free Store. Soon thereafter, she realized that in order to make the difference she wanted to make in the world, she would need to continue her own education. She then earned her Masters in Sustainable Business Administration (“Green” MBA) through the distance learning program at Anaheim University. In 2012 Bonnie joined the Trinity team, ready to find new areas to help people connect, grow, and find enjoyment in learning!

Becca Freedholm

Becca Freedholm

Director of Product Development

Becca loves doing good work for causes she believes in. Through her work with nonprofit organizations, education agencies, and now TEG, Becca has always focused on advancing programs geared towards making a difference.

Becca received her B.A. in English from Kenyon College and decided to enter the nonprofit realm upon graduating. She started her career at the Women’s Campaign Fund, where she led one of the organization’s grant-funded programs. After relocating to Austin, TX, she served as the interim Director of Operations at Breakthrough Austin, an organization that provides a path to college for low-income students who will be first-generation college graduates. As she developed a deeper understanding of the challenges present in K-12 education, Becca became interested in finding innovative ways to improve how kids learn. In 2012, she joined the Texas Education Agency, where she worked to expand online learning opportunities for teachers and students.

Becca joined TEG in 2014 for the opportunity to develop and grow innovative educational programs and services. She gets to work on projects she cares about, and loves collaborating with educational leaders and organizations trying to produce meaningful change through creative, responsive solutions.

When she’s not working on one of TEG’s programs, Becca enjoys diving into Austin’s live music scene and helping her mini poodle, Lil, become the next big internet celebrity (move over, Grumpy Cat!).

Molly Markey

Molly Markey

Director of Product Development

Molly knew from an early age that she wanted to work in education. She started ‘school’ at the age of 2 when she would go with her mother to her job as a School Nurse, and she has yet to give up her love for learning, nearly 30 years later.

After graduating from Salem College with a double major in Communication and Psychology, she spent time working at Wake Forest University before continuing her education at Elon University, where she obtained a Masters of Arts in Interactive Media.

Since then, Molly has worked in the world of advertising, marketing and communication, and, at Trinity, has come back to her first love: education.

When she’s not working Molly can be found tending to her bees or garden, exploring the mountains of North Carolina, or hanging out with her partner Will and their cat Pants.

Terri Norwood

Terri Norwood

Office Administrator

Terri earned her B.A. in French Literature and Education. Why, you ask? “Why not?” is her reply (usually in English). Due to the fact that her husband was a lay-about graduate student when they first married (he has since recovered nicely), Terri laid aside her Baudelaire and picked up her business suits, beginning a 15-year career in the financial services industry. From branch manager to Director of Retail Operations to Corporate Compliance Manager, Terri gained increasing scopes of responsibility and specialization in interstate banking and federal compliance. So much responsibility and specialization that one day she looked around her and thought, “what on earth am I doing working for a bank?” These days Terri can be found relishing in her second, much loved career as a Mom and part-time Office Administrator. In her spare time, she likes to bird watch and read—what else—science fiction. Pouvez-vous croire?

Wight Goforth

Wight Goforth

Director of Design

Wight is a maverick. A week after graduating from high school he up and left for San Antonio, Texas to join the United States Air Force. He traveled the world as a military police officer protecting people and key resources from a wide variety of threats. In Lakenheath, England he worked closely with the Royal Air Force and conducted several training exercises with various units of the British Armed Forces via NATO programs coordinated by the Ministry of Defense. In addition to those duties he deployed to Balad, Iraq and participated in Operation Iraqi Freedom. Shortly after returning from Iraq he was deployed again, but this time he was sent on a mission to provide security for a very important airfield at Ali Al Salem AFB, Kuwait which is just 23 miles outside of Iraq. After that final deployment Wight received a Top Secret security clearance and was sent to Andrews AFB, Maryland to perform Presidential Security details for President Barack Obama.

Throughout his 6 years in the military, Wight carried his laptop everyday no matter where he went. On his laptop he was teaching himself how to master the Adobe Creative Suite. When he arrived in Maryland he immediately sent out a mass email to over 400 startups via AngelList requesting to offer his services as a design intern for free in exchange for experience. Several startups responded, but the one that stood out the most was a startup called Hinge. Hinge was a dating app that had emerged before the Tinder takeover and was being primed to be the next big thing in the mobile dating space. Hinge was also the very first company to join the 1776 business incubator in Washington D.C. Wight’s first assignment as a designer was to redesign Hinge’s entire dating platform for iOS 7. With the help of Hinge’s head of Software Development, Wight was able to knock this task out of the park which subsequently began his career as an official UI/UX – Product Designer.

Fast forward to the present, Wight is now the Director of Design at Trinity Education Group where he has been given the opportunity to rethink / redesign the entire experience of education itself. At this point in his career, Wight has worked for a number of tech companies leading design across entire organizations. He also teaches Principles of Design classes at Howard University, mentors Computer Science students at local hackathons, organizes large scale networking events, connects innovators to local Venture Capitalists and Angel Investors, and runs a multi-disciplinary design firm called Driftwood which has a similar collaborative consultancy structure to that of Pentagram.

Outside of work Wight enjoys exploring the DMV area with his friends, playing videos games, playing piano, playing with his dog, watching action movies, learning new design skills, attending local networking events, eating Chipotle, and sleeping in.

Amiee Winchester

Amiee Winchester

Education Manager

Amiee is a lifelong learner, a self-proclaimed organization geek, and connoisseur of all things fun. So it made complete sense that she would begin her career as an elementary school teacher, sharing her love for the pursuit of knowledge and putting her multi-tasking expertise to good use, while surrounded by high-energy, always interesting, and sometimes slimy fourth graders.

After graduating from American University with her B.A. in International Relations, Amiee taught fourth grade students in Baltimore City. Through this experience, Amiee saw firsthand the social inequalities her students faced and the impact a high-quality education had on their experiences and outcomes–this experience also inspired Amiee to complete her M.A. in Urban Teaching at Johns Hopkins University. Continuing her teaching career as an instructional technology teacher for K-5 students, Amiee quickly realized her passion for enhancing learning through the use of technology; recognizing how digital tools create a universal learning environment that gives all students the opportunity for success.

Most recently, Amiee completed her M.A. in Education Policy from Teachers College Columbia University, where she focused on data analysis, specifically examining what mechanisms and processes are necessary to scale K-12 education policies. Prior to joining the Trinity Education Group, Amiee worked in both the private and federal government sectors on large scale assessment. She focused specifically on supporting state and district-level implementation, and helped develop an initiative that evaluated the role of technology in education and its impact on equity.

Amiee believes that education provides students and their families with significant opportunities, and has devoted her life and career to building rigorous, research-driven, and cutting-edge resources and processes that provide every student with a high-quality education. When Amiee is not working, you can find her spending quality time with her family and traveling to exotic destinations (but mostly to DisneyWorld).

Brian Suttis

Brian Suttis

Senior Developer

Brian started working with Trinity as a Drupal developer in 2011 when development on Parents K-12 began. Since then, he has contributed thousands of lines of code to InSync (formerly Parents K-12), Project Share, and Virtual Job Coach, all the while consuming thousands of cups of tea. No coffee for this guy.

He didn’t have his first computer until the age of 12 but made up for lost time by creating his first web “page” at 14. It was none other than a tribute to The Simpsons. For those curious enough, it is still accessible to this day.

Through years of learning and (only) a few instances of yelling furiously at his inanimate computing machines, his knowledge has grown and now he works on cool new features for Trinity’s products. He still yells sometimes.

When not in front of screens, Brian likes to go outside and explore the beautiful and eclectic parts of his home, Vancouver, Canada.

Jenni Killingsworth

Jenni Killingsworth

District Relations Director, InSync Education

Jenni brings her El Ed Enthusiasm to the Trinity team. From the moment she walked into her kindergarten classroom, she was drawn to the sticky tack and chalkboards. These endearments (along with her love of working with children) made her college major an easy choice, and she graduated Magna Cum Laude with a B.A. in Elementary Education from Eastern University.

Throughout college and beyond, she traveled to open her world view. She taught for a time in Costa Rica, visited orphanages in Indonesia and Malaysia, and enjoyed visiting South Africa and Europe as well. While she still has an itch to travel from time to time, she settled down to use her teaching degree near the Nation’s Capital in Montgomery County, Maryland.

She spent 10 years teaching elementary students, where she quickly saw how the tools she had as a child were not sufficient in reaching all of the students in her classroom. As a result, she began her quest to find a multitude of resources for them to use. One such endeavor she is particularly proud of is pioneering her school’s launch into the 21st century with funding for Interactive White Boards. With her drive to find ways to reach her students in their diversity, she was drawn to Trinity Education Group’s vision when first introduced to the eclectic group behind it.

She began working on resources for InSync Education and eventually found herself working directly with districts on implementing the program. She has been scratching her traveler’s itch by visiting districts and training teachers and staff on the inner workings of Trinity programs. While loving what she does, the only thing missing is some sticky tack and a chalkboard.

When not at the office, she can be found corralling her 3 young children at the park, drinking her daily Starbucks Frappuccino, and dreaming of her next overseas adventure.

Sam Kokinda

Sam Kokinda

Records Administrator

Sam is a 10 year Air Force veteran and current Reservist. Her time in the service began with an intense 2 year stay in Monterey California where she studied at the Defense Language Institute. Military tours brought her back and forth between Maryland and Hawaii, picking up many skills along the way. From conducting focused target studies, data analysis and reporting, to mission management team leader, Sam is detail oriented and people focused. Upon leaving the military, it was time for a career change. Sam decided on putting down roots and focusing on small business management. Her position in Trinity began with managing LaunchGen, TEG’s entrepreneur competition platform and quickly evolved to include Records Administration and working with Terri in human resources.

Sam’s flair for learning new talents expands to being an avid volunteer and mentor. As an aspiring Master Gardener, Sam spends all of her free time outside in the garden with her two little boys.

Chris Robinson

Chris Robinson

Technical Support Specialist

Chris is a left-handed, ambivert with an interest in all things awesome (also see ENFJ). He studied Fine Arts at the University of Mary-Hardin Baylor and upon graduation found that photographers weren’t necessarily in high demand in Austin (city of awesomeness). So, he harnessed his inner geek and made his way into the tech world doing customer service and support. Steve Jobs was a huge inspiration to him, so he set his sights on the tech giant that is Apple post college.

After 4 years of soaking up knowledge there, Chris embarked on his next challenge of being a technical liaison with the engineering and sales teams at HomeAway via contract with Modis. After HA, he decided to take the experience and skills he gained to Indeed where things are growing at an incredible pace – where a Technical Account Management position was available. While the experience was Indeed a fantastic one (shameless pun), he couldn’t pass up the opportunity of being a Technical Support Specialist for the Trinity Education Group. TEG showed up on a search query Chris had performed on Indeed’s very own site and the rest is history!

Outside of work Chris enjoys hanging out with his cat/friends, playing guitar and piano, long walks on the beach, Netflix binging with his wife Melissa, food, being productive, being lazy, serving at church, hiking, camping, finding free concerts, stand-up comedy, sports and reading hip blogs.

Cristina Baires

Cristina Baires

Customer Support Representative

Being born in Portugal and immigrating to the United States as a young child, English was Cristina’s second language. At a young age she had to be the translator for her mother, and mediator in parent teacher conferences. Later in her academic years, Cristina was drawn to the Spanish language. She took classes to perfect it, and used it often with Spanish speaking friends.

After high school, Cristina married her high school sweetheart and went on to start their family. Her husband joined the armed forces and they moved to Hawaii. Cristina kept busy volunteering in her daughter’s school and for her husband’s troop family readiness group. In 2015 Cristina decided to go back to school and get her finance professional certificate. She was then hired at a local bank where her Spanish speaking skills would be of essence. She created a strong bond with her Spanish speaking customers, and found great satisfaction in helping them.

In 2016, Cristina used her bilingual skills and love of detailed projects to work on content within TEG’s InSync Education product. That opened a new door for Cristina. She realized that helping bilingual families was her calling, as she had much experience with it growing up. Little did she know that later she would be joining TEG full time to further her ambitions.

In her free time Cristina enjoys spending quality time with her family, spending days laid out on the sandy beach with a good book, going to the movies, being her kids #1 fan at their soccer games, and taking long drives in the country.

CAREERS

Interested in joining the TEG Team?

We work as a distributed workforce with flexible work-life balance, utilizing collaboration tools to efficiently and effectively get the job done. We are continuing to grow and expand and are always looking for great talent to add to the TEG family.

 To apply, please send a cover letter and resume to hr@tegtech.io

Open Positions

Director of Marketing and Communications

Director of Marketing and Communications

Virtual Position View Details
Director of Support

Director of Support

Virtual Position View Details
Director of Marketing and Communications

Director of Marketing and Communications

Virtual Position

Role and Responsibilities
The Director of Marketing and Communications is responsible for leading all company marketing and branding efforts in partnership with the CEO, CLO and other leadership staff. The Marcom Director will develop and implement a company brand utilizing a small staff, P.R. firm, social media, and other avenues as needed.

Job duties and responsibilities will also include the following:
– Create copy for our company website, social media sites and other collateral as needed
– Hire and manage a small staff and P.R. firm to help build the company brand
– Implement and support our brand through different marketing tools; i.e. case studies, e-books, press releases, marketing videos and other avenues as needed
– Conduct relevant marketing research to support field studies and focus groups
– Develop positioning points for our Human Capital Development System and provide appropriate collateral
– Develop powerpoint and/or keynote presentations
– Work with team on RFPs as needed
– Conduct market research in collaboration with the CLO to discover where to gain new clients
– Assist with other projects and initiatives as directed.

Qualifications and Education Requirements
– BA/BS Degree
– 5 plus years prior work experience; Education Industry Preferred

Preferred Skills
– Experience with using a variety of online platforms such as CMS, LMS, and web-based ticketing systems
– Experience with powerpoint, keynote, web design, video marketing
– Experience or interest in education technology
– Ability to stay focused and productive in a work at home environment

Ideal candidate will be in the Baltimore-Washington Metropolitan Area

Director of Support

Director of Support

Virtual Position

Role and Responsibilities
The Director of Support oversees the TEG support team and is responsible for managing daily technical operations and implementations of the various TEG offerings. This includes tracking and implementing system upgrades, security updates, patches, maintenance and bug fixes and ensures proper testing and coordination for releases.

Job duties and responsibilities include the following:
– Ensures SLA uptime requirements and monitoring in place.
– Oversee and manage customer support team.
– Coordinate development, testing, and release of system updates and fixes.
– Work with Directors of Product Development to conduct UAT testing for new product roll outs.
– Help with creation of training materials and support documentation.
– Conduct training needs analysis and recommend processes, protocols, or training programs to address identified needs.
– Assist with other projects and initiatives as directed.

Qualifications and Education Requirements
– BA/BS degree preferred
– 3-5 prior work experience in customer care/support; 2+ years team lead and/or supervisory experience.

Prerequisite Skills
– Experience using web-based collaboration and agile development tools.
– Experience with web-based customer service tools.
– Detail oriented and analytical with strong problem solving skills.
– Experience or interest in education technology.
– Proven customer service and negotiation skills, management of a team.
– Ability to stay focused and productive in a work at home or distributed work environment

Ideal candidate will be in the Baltimore-Washington Metropolitan Area

Customer Support Representative

Virtual Position

Role and Responsibilities
The Customer Support Representative will provide ongoing customer support and technical assistance for system administrators, content developers, and system users. Primary tasks will consist of responding to user inquiries and help requests, assisting system administrators and content developers with using system functions and features, and developing processes and protocols to support effective development and maintenance of content within the various TEG products and applications.

Job duties and responsibilities will also include the following:
– Create and maintain training guides, articles, and FAQs for TEG’s various Help Center knowledge bases.
– Field Help Center inquiries and requests from system users and content developers.
– Provide technical troubleshooting and issue resolution for escalated support tickets.
– Catalog bug reports and feature requests in JIRA.
– Author training materials and provide technical assistance for system administrators and content developers.
– Send updates and provide training on new features, functionality, or processes after system releases.
– Provide guidance and support to customer administrators for running and managing user imports.
– Conduct training needs analysis and recommend processes, protocols, or training programs to address identified needs.
– Assist with other projects and initiatives as directed.

Qualifications and Education Requirements
– AA; BA/BS degree preferred
– 1-3 years prior work experience; 1 year technical and/or customer support experience preferred

Preferred Skills
– Bilingual abilities are a plus; specifically Spanish
– Experience with using a variety of online platforms such as CMS, LMS, and web-based ticketing systems
– Experience with HTML
– Experience or interest in education technology
– Proven analytical and problem-solving abilities
– Exceptional customer service orientation
– Ability to stay focused and productive in a work-at-home or distributed work environment

Ideal candidate will be in the Baltimore-Washington Metropolitan Area

Director of Product Development

Virtual Position

Role and Responsibilities
The Director of Product Development assists with creation of technical solutions to meet customer needs and TEG’s strategic goals. The Director of Product Development is responsible for overseeing creation of project scope and working with development and support teams to build and implement solutions. Director of Product Development plays an integral role in identifying opportunities to improve solutions and assists the customer in identifying and implementing solutions.

Job duties and responsibilities include the following:
– Identify and document business use cases.
– Translate and simplify requirements for development of solution.
– Manage and communicate requirements and processes to both customers and TEG teams.
– Manage project scope, acceptance, installation, and deployment.
– Use requirements to create test cases for support team.
– Help as necessary with creation of training materials and support documentation.
– Assist with other projects and initiatives as directed.

Qualifications and Education Requirements
– BA/BS degree required, Masters preferred.
– 3-5 years prior work experience as analyst and/or project manager in a technical setting.

Prerequisite Skills
– Experience using web-based collaboration and project management tools
– Detail oriented and analytical with strong documentation skills
– Experience or interest in education technology and/or training & development
– Proven communication skills with both customers and developers to draw business-relevant conclusions
– Ability to stay focused and productive in a work-at-home or distributed work environment

Ideal candidate will be in the Baltimore-Washington Metropolitan Area

Education Manager

Virtual Position

The Education Manager is part of TEG’s dynamic human capital development group, and is responsible for developing deep and sustained professional learning models and programs for our clients. Working side-by-side with product managers, development and support, the Education Manager ensures that TEG achieves the learning outcomes desired by our customers. A fully virtual position, the Education Manager should be excited to work independently and flexibly, with interest in traveling to customers around the US to lead project planning sessions, research briefings, trainings & workshops.

Role and Responsibilities
The Education Manager assists with the design and delivery of human capital development solutions to meet customer needs and TEG’s strategic goals. At the direction of the Chief Learning Officer, the Education Manager is responsible for creation of project scope and working with development and support teams to build and implement solutions. Position plays an integral role in identifying opportunities to improve solutions and assists the customer in measuring and sustaining success.

Job duties and responsibilities include the following:
– Identify and document business use cases.
– Develop research and “insight” library for human capital development
– Manage and communicate requirements and processes to both customers and TEG teams.
– Manage project scope, acceptance, installation, and deployment.
– Develop training materials and support documentation, customizing for individual clients as necessary.
– Lead project “inceptions”, on-site reviews and requirements gathering, research briefings for current and future clients, and professional development workshops as necessary.

Qualifications and Education Requirements
– BA/BS degree required, Masters preferred.
– 3-5 years prior work experience as research analyst, technical writer and/or project manager in an education setting.
– Demonstrated training/presentation experience in schools or corporate setting.

Prerequisite Skills
– Experience using web-based collaboration and project management tools
– Detail oriented and analytical with strong documentation skills
– Experience in and enthusiasm for education technology and human capital development
– Proven communication skills with both customers and developers to draw business-relevant conclusions
– Ability to stay focused and productive in a work-at-home or distributed work environment

CONTACT US

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